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Aravind Eye Hospital Case Study

Category: Geography Pages: 3 Type: Case Study Level: Undergraduate
Question 2 The quality of service at both the free and the paying hospital exceed expectations. With qualified surgeons, trained nurses, imported and state-of-the-art equipments and involved customer service count for the unimaginable success level of the hospital. Though price feature remains a distinguishing factor of quality between the free and the paying hospital, yet instances of higher variation seemed less. The complete process of testing and screening is similar in both the facilities. Moreover, shifts of nurses and staff are rotated in both the free and paying hospital so that no discrimination in quality or care giving can be made. Regular training sessions for staff and visits from qualified ophthalmologists and professionals further identifies any discrepancies in the hospital processes and eliminates chances of quality defects. Especially at free hospital, high quality is obvious from the fact that nurses and attendants manage the crowd and answer to the queries of poor villagers which is more like comforting them and make them feel at home which is the biggest instance of quality service. Informal chit-chat at operation table removes anxiety of the patient which again proves the dexterity of Aravind surgeons and staff in attending to even the minutest details which actually comfort nervous patients and count towards quality care. Currently, only family members of Dr. V are involved in the entire hospital management which is in some or the other way limiting the scope and expertise level of the hospital. This should be done away with by recruiting other competent and qualified professionals from other regions and sectors. Question 3 The satellites hospitals of Aravind are